Course curriculum

    1. Lesson 1: Welcome

    2. Lesson 2: Behind the Scenes

    3. Lesson 3: Administrative Professional Secrets

    4. Lesson 4: Administrative Professional Career Path

    5. Lesson 5: How to Work with Colleagues

    6. Lesson 6: How to Work for Two Executives

    7. Lesson 7: How to Work on a Team

    8. Lesson 8: Manage Other Admins

    9. Lesson 9: How to answer the phone

    10. Lesson 10: How to Open Mail and Manually

    11. Lesson 11: How to Address a Letter

    12. Lesson 12: Manage Email

    13. Lesson 13: Calendar Management

    14. Lesson 14: Navigate Meetings

    15. Lesson 15: Know the Latest Technology

    16. Lesson 16: Use Office Equipment

    17. Lesson 17: Next Steps

    1. Lesson 1: Introduction

    2. Lesson 2: Keeping the Gate

    3. Lesson 3: Personal Branding

    4. Lesson 4: Vision

    5. Lesson 5: Executive Presence

    6. Lesson 6: Dressing for Success

    7. Lesson 7: Self-Care and Work-Life Balance

    8. Lesson 8: Grow Your Dream Team

    9. Lesson 9: Your Boss

    10. Lesson 10: Partnering With Your Boss

    11. Lesson 11: Mentors

    12. Lesson 11b: Managing Up

    13. Lesson 12: Managing Sideways

    14. Lesson 13: Managing Down

    15. Lesson 14: Goal Setting

    16. Lesson 15: Administrative Resources

    17. Lesson 16: Presentation Skills

    18. Lesson 17: Social Networking and Online Etiquette

    19. Lesson 18: Dealing With Disrespect

    20. Lesson 19: Decision-Making

    21. Lesson 20: Project Management

    22. Lesson 21: Coping With Change

    23. Lesson 22: Office Politics and Gossip

    24. Lesson 23: Emotional Intelligence

    25. Lesson 24: Managing Morale in Your Office

    26. Lesson 25: Confidant and Advisor

    27. Lesson 26: Setting Expectations and Maintaining Boundaries

    28. Lesson 27: Why Professional Meeting Minutes Matter

    29. Lesson 28: Capturing Professional Meeting Minutes

    30. Lesson 29: Preparing Briefing Materials

    31. Lesson 30: Managing Interruptions

    32. Lesson 31: Executing Meetings and Events

    33. Lesson 32: Office Technology

    34. Lesson 33: Organizing Your Office

    35. Lesson 34: Organizing Your Physical Files

    36. Lesson 34b: Organizing Your Electronic Files

    37. Lesson 35: Apps

    38. Lesson 36: Pursuing Excellence

    39. Lesson 37: Authentic Leadership

    40. Lesson 38: The Importance of Customer Service

    41. Lesson 39: Delivering Exceptional Customer Service

    42. Lesson 40: Delegating Effectively

    43. Lesson 41: Diversity and Inclusiveness

    44. Lesson 42: Entrepreneurial Skills

    45. Lesson 43: Coaching Others

    46. Lesson 44: Coaching Yourself

    47. Lesson 45: Take Control of Your Career

    48. Lesson 46: The Importance of Career Management

    49. Lesson 47: Career Management Techniques

    50. Lesson 48: Networking

    51. Lesson 49: Professional Organizations

    52. Lesson 50: Training and Development

    53. Lesson 51: Higher Education

    1. Assessment

About this course

  • Free
  • 71 lessons
  • 4 hours of video content

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